Refund policy

Our Return Window

30-Day PolicyYou have 30 days from the date your order is delivered to initiate a return.

We want you to love what you ordered. If something isn't right, we'll make it right — as long as the item meets our return conditions below.

Returns requested after 30 days from delivery will not be accepted.

02

Return Conditions

To be eligible for a return, items must meet all of the following:

  • Returned within 30 days of the delivery date
  • Unworn and unwashed — no signs of use
  • In original condition with all tags still attached
  • Free from odours, makeup, deodorant marks, or stains
  • In original packaging where applicable

We inspect all returned items. Returns that do not meet these conditions will be sent back to you at your expense and no refund will be issued.

Non-returnable items: Final sale items, gift cards, and any items marked as non-returnable on the product page cannot be returned or exchanged, unless they arrive defective or damaged.

03

How to Start a Return

  1. 1Email us at email@chinesetimeofmylife.com with your order number and the reason for your return.
  2. 2We'll confirm your return eligibility and send you return instructions, including where to ship the item.
  3. 3Pack the item securely and ship it back using a tracked shipping method. We recommend keeping your proof of postage — we are not responsible for items lost in return transit.
  4. 4Once we receive and inspect the item, we'll process your refund within 5–7 business days.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective product).

04

Refunds

Approved refunds are issued to your original payment method within 5–7 business days of us receiving your return. Depending on your bank or payment provider, it may take an additional 3–5 business days to appear in your account.

Original shipping fees are non-refundable. If your order qualified for free shipping, a standard shipping fee may be deducted from your refund.

You'll receive an email confirmation when your refund has been processed. If you haven't received it after 10 business days, contact us and we'll investigate.

05

Exchanges

We don't hold stock for exchanges. The fastest way to get a different size or item is to return your original order for a refund, then place a new order for what you want.

This ensures your preferred item stays available while your return is processed. Follow the steps in Section 03 to get started.

06

Damaged, Defective, or Wrong Items

Not your fault — not your problemIf we sent the wrong item or something arrived damaged, we'll fix it at no cost to you.

Contact us at email@chinesetimeofmylife.com within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or incorrect item

We'll arrange a replacement or issue a full refund — no return shipping required on your end for defective or incorrect items.

07

Contact Us

Questions about a return or refund? We typically respond within 1–2 business days.

Email: email@chinesetimeofmylife.com
Website: chinesetimeofmylife.com